Refund & Returns Policy
Last Updated: October 26, 2023
Digital Product Policy
At cdkeys365.com, we specialize in digital products (activation keys/license codes). Due to the non-returnable nature of digital goods, all sales are considered final once a key has been delivered or revealed. However, we offer refunds under specific circumstances outlined below.
Important: Once a key has been displayed or delivered to your account, it cannot be returned or resold. Refund eligibility is determined by our verification process.
Refund Eligibility
We may issue refunds in the following cases:
- • Non-functional Key: If your key fails to activate and our verification confirms invalidity
- • Undelivered Product: If your key wasn’t delivered due to technical issues
- • Wrong Product: If you received a different product than ordered
- • Duplicate Purchase: Accidental duplicate orders (must be reported within 1 hour)
Non-Refundable Cases
- • Change of mind after key revelation
- • System requirements not met
- • Game performance issues
- • Partial use of bundled products
- • Delayed activation due to platform issues
Refund Process
Submit Request
Contact support within 14 days of purchase at support@cdkeys365.com with your order number and issue details
Verification
Our team will verify your claim within 3 business days (may require screenshots or additional information)
Resolution
If approved, we’ll issue refund within 10 business days or provide a replacement key
Refund Methods & Timelines
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Original payment method | 7-14 business days |
| PayPal | Original PayPal account | 3-5 business days |
| Cryptocurrency | Store credit or alternative method | Up to 10 business days |
| Store Credit | Account balance | 24 hours |
Note: Refunds may appear as pending for several days depending on your financial institution. Contact your bank if you haven’t received funds after 14 business days.
Regional Requirements
We comply with regional consumer protection laws:
European Union Customers
Under EU regulations, you have the right to withdraw within 14 days of purchase unless you have consented to immediate delivery and acknowledged loss of withdrawal right. Since our keys are delivered instantly upon purchase, your right of withdrawal is waived at the point of purchase confirmation.
United Kingdom Customers
Digital content purchases are exempt from the Consumer Contracts Regulations once download or streaming begins, which applies immediately to license keys.
Dispute Resolution
We aim to resolve all issues amicably through our support team. If unsatisfied with our resolution:
- • Escalation: Request escalation to a senior support manager
- • Alternative Dispute Resolution: EU/UK customers may use the EU’s ODR platform
Contact Support
Refund Requests
General Support
Response Time
24-48 business hours
This policy is effective as of October 26, 2023. We reserve the right to modify this policy at any time.